SHIPPING & DELIVERY POLICY
Effective: September 01, 2025 | Version 2.0
Delivery Information & Service Standards
We’re committed to providing reliable worldwide shipping for your CityMotion orders.
Policy Overview
This Shipping & Delivery Policy is an integral component of our Terms & Conditions. By completing your purchase with CityMotion, you acknowledge and accept the delivery terms outlined below.Global Shipping Network
To ensure efficient order fulfillment, we utilize a network of trusted logistics partners. Some items may ship directly from our manufacturing partners or regional distribution centers to optimize delivery times.
Shipping Options & Timeframes
- Standard Worldwide Delivery: £9.99 flat rate
- Free Global Shipping: Orders exceeding £50.00 (after applicable discounts)
- Estimated Delivery Window: 3–14 business days (varies by destination and carrier)
Delivery estimates are provided for guidance and are not guaranteed timeframes. We partner with reputable carriers including Royal Mail, DHL, DPD, and FedEx. Tracking information will be provided via email upon order dispatch.
UK & EU Consumer Rights: Your statutory rights remain protected. We commit to delivering your order within 30 days of order confirmation, in accordance with our Terms & Conditions.
International Delivery Information
We proudly offer worldwide shipping to over 100 countries. International shipments may be subject to:
- Customs clearance procedures
- Import duties and taxes
- Local regulatory compliance requirements
These additional charges are not included in our product pricing or shipping fees and remain the responsibility of the recipient. We recommend reviewing your country’s import regulations before ordering.
Delivery Timeframe Management
In the event of anticipated delays, we will proactively notify you with updated delivery estimates. External factors that may affect delivery times include:
- Carrier operational disruptions
- Weather conditions and natural events
- Peak seasonal volumes
- Customs processing timelines
Shipping Address Accuracy
Please ensure your shipping address is complete and accurate during checkout. We cannot be held responsible for delivery issues resulting from incorrect or incomplete address information provided by the customer.
Verification Tip: Double-check apartment numbers, postal codes, and any special delivery instructions before completing your order.
Delivery Issue Resolution
If your shipment appears lost during transit or arrives damaged, please contact us immediately at info@citymotion.co.uk. Our support team will:
- Initiate carrier investigation procedures
- Provide regular status updates
- Coordinate replacements or refunds per our Returns & Refunds Policy
Return Process Information
For comprehensive details regarding return eligibility, timeframes, and procedures, please refer to our complete Returns & Refunds Policy.
Customer Support Contact
info@citymotion.co.uk
Within 24 hours
RANGELEA LIMITED, 11 Dunraven Place, Bridgend, CF31 1JF
+44 7874 469219
© 2025 RANGELEA LIMITED. All rights reserved.