RETURNS & REFUNDS POLICY
Last updated: 05/09/2025
Our Commitment to You
At CityMotion, we aim to make your shopping experience smooth and satisfying. If an item doesn’t meet your expectations, this policy explains how you can return it and receive a refund.
Eligibility for Returns
To be accepted for return, items must:- Be returned within 30 days of delivery
- Remain unused and in their original packaging
- Include all original tags, labels, accessories, manuals, and inserts
- Have the original order number and any return authorisation provided by us
Non-Returnable Items
- Custom or personalised products
- Items that show signs of use, damage, or alteration
- Products returned after the 30-day period
- Intimate or hygiene-sensitive items
- Gift cards and downloadable digital content
How to Return Items
Step 1: Request a Return
Email info@citymotion.co.uk or use our contact form within 30 days of delivery. Include your order number, items to return, and reason.Step 2: Follow Instructions
We will send a Return Merchandise Authorisation (RMA) along with detailed instructions to make sure your return is processed efficiently.Step 3: Pack & Ship
Securely pack the items in their original packaging, include the RMA and order number, and ship using a tracked and insured service.Important: Always send returns to the address provided. Returns sent elsewhere may be delayed or rejected.
Refund Process
Inspection
We check the returned items for eligibility.
We check the returned items for eligibility.
Approval
You are notified if the refund is approved.
You are notified if the refund is approved.
Refund
Approved refunds are issued to the original payment method within 14 days.
Approved refunds are issued to the original payment method within 14 days.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact info@citymotion.co.uk within 7 days with order details and photos. We will provide repair, replacement, or refund as applicable.International Returns
We ship worldwide (flat rate £9.99; free on orders £50+). International return shipping fees, customs, and duties are the responsibility of the sender unless the return is caused by our error.Contact Us
Contact form
citymotion.co.uk/contact
citymotion.co.uk/contact
Address
RANGELEA LIMITED, 11 Dunraven Place, Bridgend, CF31 1JF
RANGELEA LIMITED, 11 Dunraven Place, Bridgend, CF31 1JF
Phone
+44 7874 469219
+44 7874 469219
© 2025 RANGELEA LIMITED. All rights reserved.